Privacy Policy

Last updated: 3 October 2024

This Privacy Policy explains how Koala Couture (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from koala-couture.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you're a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We'll post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use may differ depending on how you interact with us.

Apart from the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and Services. When we use the term "personal information", we're referring to information that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly provide to us through our Services may include:

Contact details such as your name, address, phone number, and email.
Order information like your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information such as your username, password, security questions, and other information used for account security purposes.
Customer support information that you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as vendors and service providers who may collect information on our behalf, including:

Companies who support our Site and Services, such as Shopify.
Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested as part of our contract with you.

When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See the section below, Third-Party Websites and Links, for more details.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services in order to fulfil our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, maintaining your account, arranging for shipping, and facilitating returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an Australian resident, the legal basis for these data processing activities is our legitimate interest in selling our products.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes, and other reasons as outlined in this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct or request us to share certain information with third parties, such as shipping products or through your use of social media widgets or login integrations, with your consent.
Within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any legal obligations (e.g., subpoenas, search warrants, and similar requests), to enforce any terms of service, and to protect or defend our Services, rights, and those of our users or others.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent, we may share personal information for the purpose of engaging in advertising and marketing activities.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

We take precautions to protect your personal information but please be aware that no security measures are perfect, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. We recommend not using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, or comply with legal obligations.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know: Request access to personal information that we hold about you.
Right to Delete: Request deletion of personal information we maintain about you.
Right to Correct: Request correction of inaccurate personal information.
Right of Portability: Receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances.
Right to Opt-out of Sale or Sharing or Targeted Advertising: Opt-out of "selling" or "sharing" your personal information or the processing of your information for targeted advertising.
Restriction of Processing: Request us to stop or restrict processing of personal information.
Withdrawal of Consent: Where we rely on consent, you may withdraw this consent.
Appeal: Appeal our decision if we decline to process your request.

International Users

We may transfer, store, and process your personal information outside of Australia. Your information may be processed by staff and third-party service providers in these countries.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights, please email us at info@koala-couture.com